At Montre, we want you to be completely satisfied with your purchase. Please read our refund and return terms carefully before placing your order.

 

1. Order Cancellation

• Cancellation is allowed before shipping.
• Once the order has been shipped, cancellation is not possible.

2. Return Policy

• Returns are only allowed in the following cases:
  • You received a defective watch.
  • You received a watch that does not work.
  • You received a different watch than the one shown and confirmed in your pre-shipping video.
• In all other cases, refunds or returns are not accepted.

 

3. Product Confirmation Before Shipping

• To ensure you receive exactly what you ordered, we record a detailed video of the watch showing all angles and details before shipping.
• You will be asked to carefully review this video and confirm.
• Once you confirm the video, it is considered a final review of the product, and we will proceed with shipping immediately.

 

4. Return Procedure

1. Submit an online return request from your account.
2. Send us a clear video showing the issue with the watch.
3. We will provide you with packaging instructions.
4. Pack the watch accordingly and send us a video of the packed watch before shipping it back.
5. Ship the watch to the return address we provide.
6. Once we receive and inspect the item, we will either:
   
• Issue a refund via your original payment method.
• Provide store credit.
• Send a replacement—depending on your case.
  

Note: Returns may be refused if the watch does not meet inspection standards (e.g., used, damaged by customer, or not matching the reported issue).

5. Shipping & Return Fees

• If the product is damaged, defective, or incorrect, Montre will cover all shipping and return costs.
• If the product is not defective or incorrect, the following fees apply:
  • $50 shipping fee.
  • $50 return fee.